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Terms and condition



Welcome to Virolox Food. By using our application and services, you agree to the following Terms & Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using Virolox Food, you agree to be bound by these terms. If you do not agree, please do not use our services.

2. Services

Virolox Food provides a platform to order food from local restaurants and get it delivered to your doorstep. We act as a delivery partner and facilitator between customers and restaurants.

3. User Responsibilities

  • Provide accurate personal and delivery details
  • Use the app for lawful purposes only
  • Do not misuse or attempt to disrupt the service

4. Orders & Payments

  • All orders are subject to availability and confirmation
  • Prices may vary based on restaurant and location
  • Payments must be completed through available payment methods
  • Once an order is placed, cancellation may not be possible after confirmation

5. Delivery Policy

  • Delivery time may vary depending on distance, traffic, and restaurant preparation time
  • We strive to deliver orders on time but do not guarantee exact delivery timing
  • In case of delays, we will try our best to inform you

6. Refund & Cancellation

  • Refunds are only applicable in cases such as failed orders or non-delivery
  • Issues with food quality should be reported directly to the restaurant
  • Refund decisions are at the discretion of Virolox Food

7. Limitation of Liability

Virolox Food is not responsible for:

  • Food quality or hygiene issues from restaurants
  • Delays caused by external factors (traffic, weather, etc.)
  • Any indirect or incidental damages

8. Account & Security

  • You are responsible for maintaining the confidentiality of your account
  • Any activity under your account is your responsibility

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the app means you accept the updated terms.

10. Contact Us

📍 Address:
6JR6+GJ6, Aranghata,
Arranghata Narayanpur,
West Bengal 741501, India

📧 Email: contact@virolox.com
📞 Phone: +91 86955 99665